Fifteen years of installations means fifteen years of lines still running. Support contracts, remote diagnosis and people on a plane when it needs people on a plane.
An engineer replies, usually within a working day. Not a salesperson.
- Preventive and corrective maintenance contracts with defined response times
- Remote diagnosis and secure remote access to controllers
- Critical spares definition, holding and sourcing
- On-site intervention across Europe and worldwide
- Line relocation and recommissioning
- Support on lines and controls we did not originally install
Each one has an output the next one depends on. Skipping a stage does not save the time it appears to save.
- 01
Agree what stopped counts as
Response times are per failure class, agreed at the start. A jammed infeed and a dead drive are not the same call.
- 02
Diagnose remotely first
Secure access to the controller, on your terms and your firewall. Most calls are closed here, in minutes rather than days.
- 03
Hold the right spares
Not a full store. The parts where failure stops the line and lead time is long, listed and priced with you.
- 04
Attend when it needs attending
The engineer who knows the line, not whoever is free. That is the whole reason the same team keeps it.
- Coverage
- 51 countries, Europe on standard contracts
- Response
- Remote within hours, on site by agreement per failure class
- Remote access
- VPN or jump host, on your infrastructure, logged
- Scope
- Our installations and other people's, subject to an initial audit
After an audit, yes. We need to know what is in it before we promise a response time on it.
- 09
Production support
Embedded technicians on your floor through the peak, so the line holds its rate in the weeks when a stopped minute costs the most.
Read on - 04
Line start-up assistance
Fast, supervised ramp-ups. We stay on site until the line holds its rate with your operators running it, not ours.
Read on - 01
Industrial automation
PLC, SCADA and MES architectures that run the whole line in real time. Designed, coded and commissioned by the team that will maintain them.
Read on
Tell us what the line has to do. One of our engineers will come back with how we would make it do that, and what it takes.
Prefer to talk it through first?+39 351 479 6193
- A named engineer, not an account manager
- A reply usually within a working day
- A scope written on your floor, before anyone quotes